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The Upside of Maintaining a Healthy Work-Life Balance

January 28, 2016

Increases in employee engagement and performance occur through the aligning of the organization’s culture and mission (Katzenbach, Steffen, & Kronley, 2012). This arrangement creates synergies that positively reinforce the firm’s cultural values, beliefs, and behaviors. A …

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Developing professional personal KPIs (Key Performance Indicators)

January 24, 2016
Freeimages.com /Mark Barner

KPIs (Key Performance Indicators) can be used for companies, departments, and individuals. At the person level, KPIs are valuable tools in both professional and personal aspects of life. In the past, I have discussed KPIs for departments, but I found that the discussion applies equally well to individuals. This goes beyond the traditional annual goal-setting process. However, it does start with a deep understanding of those goals, and the outcomes the goals are designed to create.

After annual goals are established, I translate those goals into quarterly milestones. They can take the form of a traditional milestone or actions that must be completed by particular deadlines. The same process is completed for each month. This helps ensure that monthly activities support quarterly milestones, which will deliver on annual goals.

KPIs should build on one another to tell a compelling story of performance.Looking at the monthly deliverables, we can now begin to brainstorm on the main performance indicators. This translates into daily, weekly, and monthly actions that must be taken correctly to deliver on those goals. As with all key performance indicators, they must be measurable and designed to reinforce positive actions, monitor for deviations from established norms, or prevent an adverse outcome.

Salespeople often monitor call volumes on a daily, weekly, and monthly basis. This is an excellent KPI. However, assessing how customers move through the sales continuum is an equally valid KPI. This helps prevent poor quality calls for making the KPIs look good while not delivering the primary business result.

A cautionary note: KPIs should not be another to-do list. These are items that are done consistently over extended periods and deliver results. They are important, regular, and can be measured.

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Two Leadership Styles in Action

January 18, 2016
Freeimages.com/Alek von Felkerzam

Recently, I read a couple of examples of excellent leadership styles, and I took some time to think about the benefits of the style and how they overcame resistance to change. I believe that leaders …

A Solution’s Implementation May Be Its Key to Success

January 16, 2016
FreeImages.com/Alvaro Prieto

In my last post, I discussed a theoretical debate that I had with a friend. This person is an attorney and has some very strong beliefs regarding the importance of protecting his corporate clients. We …

A Hypothetical Debate – Concerns over Conduct at Company Events

January 13, 2016
glass-of-whisky - FreeImages.com/rositsa raleva

I recently had an interesting discussion with a professional friend regarding the issues of alcohol at company events and the legal liabilities they may ensue. This was a purely hypothetical conversation over a glass of wine …

Time…We Never Seem to Have Enough

January 11, 2016
writing journal creativity imagination people

I have a little more time at night now and have started to write once more.  I forgot how much I enjoy writing even though I think I am a bit of a hack. I …