Comments on: Can exceptional service come back and haunt you later? http://www.cruseit.com/2008/10/can-exceptional-service-come-back-and-haunt-you-later/ views on the information technology industry, management, & life Thu, 04 Mar 2010 13:02:09 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Paul http://www.cruseit.com/2008/10/can-exceptional-service-come-back-and-haunt-you-later/comment-page-1/#comment-77 Paul Sat, 11 Oct 2008 23:22:15 +0000 http://www.cruseit.com/?p=964#comment-77 We have something similar going on where I work, but not to the same extent. When a new person starts they give great service since they have a light load. Their help tickets get taken care of quickly and people praise them as being better than everyone else in the IT department. Soon, however, they start loading up on projects and next thing they know they are as bad as everyone else and people are badmouthing them. We still provide better service than most, and although we could improve, we do as well as we can for our budget. We have something similar going on where I work, but not to the same extent. When a new person starts they give great service since they have a light load. Their help tickets get taken care of quickly and people praise them as being better than everyone else in the IT department. Soon, however, they start loading up on projects and next thing they know they are as bad as everyone else and people are badmouthing them.

We still provide better service than most, and although we could improve, we do as well as we can for our budget.

]]> By: Chris http://www.cruseit.com/2008/10/can-exceptional-service-come-back-and-haunt-you-later/comment-page-1/#comment-62 Chris Sun, 05 Oct 2008 14:10:40 +0000 http://www.cruseit.com/?p=964#comment-62 That is a very rough position to be in when newly "ungrateful" employees start abusing service. I've had that happen to a limited extent in different jobs, but it is never easy to fix without some bruises. However, your solution of making a clear set of requirements based on the exceptional service you were delivering is by far the best way! That is a very rough position to be in when newly “ungrateful” employees start abusing service. I’ve had that happen to a limited extent in different jobs, but it is never easy to fix without some bruises. However, your solution of making a clear set of requirements based on the exceptional service you were delivering is by far the best way!

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