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Tag: Professionalism

A Public Hearing
Setting the Agenda and Leading the Conversation

Setting the Agenda and Leading the Conversation

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Corporations and their management teams can lead and their respective market segments, but they can also lead in other areas such as industry trade groups and engaging in conversation with their customers and peers. For a long time, I have believed that the leadership team of an organization should engage in social media and Actively Participate in industry conferences in order to help set the agenda, lead the conversation regarding their industries, and help set best practices. Companies and their leadership…

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An Angry Cat Face
Difficult Conversations and Difficult Self-Control

Difficult Conversations and Difficult Self-Control

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We have all experienced the good and the bad of dealing with tech support, information technology departments, and IT people in general.  We have received exceptional customer service and support by understanding people who genuinely want to see our problems resolved.  We have also experienced the opposite where we have to work with irritated individuals who hardly seem to have the slightest bit of interest in helping to fix our problem.  Or worse yet, they seem to loathe having to…

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A Computer Till Logon Screen
A Digital Trail

A Digital Trail

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You walk along a sandy beach and turn around to see your foot steps in the sand. This image is so powerful that it has been used by religions and sages throughout the ages. Think about the trail that was left in the sand and how apt that metaphor is for our digital lives. Everywhere we go and everything we do in the digital world leaves a trail as clear as those footsteps in the sand for those with the…

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figures around a brain model
Taking Time to Assess the IT Plan

Taking Time to Assess the IT Plan

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Twice a year, I get my greater IT team together to assess the tactical plan for the next six months and gather input looking forward to the next three years.  I found this process to be insightful, thought-provoking, and personally challenging.  Nobody, and I mean nobody, enjoys having someone poke holes in their plans for eight plus hours.  However, if this is not done regularly than my plans and assumptions may be completely off or develop gaps large enough park a small data…

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