Photo Credit: Stream of Consciousness (CC BY 2.0) by jurvetson
Really, How Informed is our Decision Making?

Really, How Informed is our Decision Making?

Opinions are a form of judgment that require people to perform a decision-making process. In reality, these decisions are often supported by the thinnest levels of credible information and rational thought. Formation of these ideas is based loosely on questionable facts and flashy headlines. We can see evidence of this from the world of high politics to the simplest of daily conversations. Decision-making is highly influenced by people’s internal scripts, biases, and cognitive maps and frames that allow for mental shortcuts in information…

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Photo Credit: "Andy Grove" (CC BY 2.0) by jurvetson
Thoughts on KPIs from High Output Management

Thoughts on KPIs from High Output Management

I am a strong advocate for the power of key performance indicators (KPIs).  These indicators help guide and focus departments, act as leverage when requesting resources, and provide insight when diagnosing trends before they become significant problems.  They apply as much to a personal level of accountability as they do for a department or company.  I am re-reading Andy Grove’s book, High Output Management, and he has an excellent chapter covering KPI concepts. In chapter 2, there are many pearls…

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Photo Credit: Microsoft & Michael Cruse
An Error Occurred – Try Refreshing?

An Error Occurred – Try Refreshing?

Sometimes apps have their own mind and do not behave as we wish.  I have dealt with a problem where Microsoft MSN Money App for Windows 10 displays the following message on several tabs “An error occurred” and “Try refreshing?” with a link to “Refresh this page.”  Refreshing the page never helped.  I tried reinstalling the app, resetting Internet Explorer settings, and registering the App Store with PowerShell, but nothing corrected the problem. I was able to fix the problem,…

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Photo Credit: "Congressional Simulation Exercise" (CC BY 2.0) by West Point - The U.S. Military Academy
Engage in Small Talk to Reach an Easier Agreement

Engage in Small Talk to Reach an Easier Agreement

It is a common practice to build rapport before entering into a deeper conversation (Coupland, 2003). Often referred to as “small talk,” it is an opportunity for the parties to get to know each other on a personal level before getting down to a substantive discussion.  It seems that many people engage in this practice automatically as a cultural norm and to get over the initial anxiety of beginning a new conversation. In a negotiation or other business dialogue, it…

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Photo Credit: freeimages.com/Barun Patro
The Cultural Artifacts of an Office

The Cultural Artifacts of an Office

The building blocks of an organization’s culture consist of the shared artifacts, beliefs, values, and assumptions (Heskett, 2012, p. 34).  Corporate culture is often considered one of the strongest assets in a firm and may be regarded as the way the company conducts its business (Heskett, 2012, pp. 34-36).  Culture has a measurable impact on performance, and for this reason, leaders seek to build healthy cultures that align with their underlying missions. How an office culture consciously and unconsciously uses artifacts…

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Photo Credit: freeimages.com/Robert Lincolne
Work is a Means to an End

Work is a Means to an End

Meaningful work is a preferred method by which the majority of people wish to get many of their goals in life. Well, this is at least my firm belief. The work in-of-itself is not “the goal” or the be-all end-all purpose for our lives; it is a vehicle that moves us down a chosen path. Albeit a simple concept, it took me a while to internalize its meaning and applicability.  Many people get caught up in their careers while losing…

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Photo Credit: freeimages.com/Ruth Elkin
Strategies for Increasing Message Retention

Strategies for Increasing Message Retention

I know that it is troublesome that everyone else, “but us,” have such a terrible memory and inability to remember details. However, there is more going on when we dig into this commonplace challenge. Humans develop mental models, cognitive maps, frames, internal scripts, and other processing methods to understand the environment and situational context albeit with frequent misunderstanding and imprecise perceptions (Tversky, 1993). Even with these accuracy challenges, the automatic use of mental shortcuts is a power element of our…

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