Photo Credit: Microsoft & Michael Cruse
An Error Occurred – Try Refreshing?

An Error Occurred – Try Refreshing?

Sometimes apps have their own mind and do not behave as we wish.  I have dealt with a problem where Microsoft MSN Money App for Windows 10 displays the following message on several tabs “An error occurred” and “Try refreshing?” with a link to “Refresh this page.”  Refreshing the page never helped.  I tried reinstalling the app, resetting Internet Explorer settings, and registering the App Store with PowerShell, but nothing corrected the problem.

I was able to fix the problem, but trying these steps is done so at your own risk. I did not look at the implications of taking ownership as described below and deleting the wrong folders will break your apps.

  • Uninstall Money by right-clicking on the Tile and choosing “Uninstall.”
  • Navigate with File Explorer to C:\Program Files\WindowsApps
    You may need to turn on the setting to display hidden folders, and you must grant yourself access to the folder by taking ownership.  This will cascade down through the folder tree.  You can do this just to the base folder and the specific sub-folders that need to be deleted if you wish (Look at Step 7 in the Ownership link or Google how to do it.)
  • Delete the three folders that start with “Microsoft.BingFinance.” DO NOT DELETE ANY OTHER FOLDERS.
  • Reinstall Money from the Microsoft App Store
  • Start the Money App!
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