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Category: Leadership

the realities and joys of being in leadership and management roles

Photo Credit: "Andy Grove" (CC BY 2.0) by jurvetson
Thoughts on KPIs from High Output Management

Thoughts on KPIs from High Output Management

I am a strong advocate for the power of key performance indicators (KPIs).  These indicators help guide and focus departments, act as leverage when requesting resources, and provide insight when diagnosing trends before they become significant problems.  They apply as much to a personal level of accountability as they do for a department or company.  I am re-reading Andy Grove’s book, High Output Management, and he has an excellent chapter covering KPI concepts. In chapter 2, there are many pearls…

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Photo Credit: "Congressional Simulation Exercise" (CC BY 2.0) by West Point - The U.S. Military Academy
Engage in Small Talk to Reach an Easier Agreement

Engage in Small Talk to Reach an Easier Agreement

It is a common practice to build rapport before entering into a deeper conversation (Coupland, 2003). Often referred to as “small talk,” it is an opportunity for the parties to get to know each other on a personal level before getting down to a substantive discussion.  It seems that many people engage in this practice automatically as a cultural norm and to get over the initial anxiety of beginning a new conversation. In a negotiation or other business dialogue, it…

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Photo Credit: freeimages.com/Ruth Elkin
Strategies for Increasing Message Retention

Strategies for Increasing Message Retention

I know that it is troublesome that everyone else, “but us,” have such a terrible memory and inability to remember details. However, there is more going on when we dig into this commonplace challenge. Humans develop mental models, cognitive maps, frames, internal scripts, and other processing methods to understand the environment and situational context albeit with frequent misunderstanding and imprecise perceptions (Tversky, 1993). Even with these accuracy challenges, the automatic use of mental shortcuts is a power element of our…

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Photo Credit: freeimages.com/Steven Goodwin
Sustaining Competitive Advantages with Synergistic Combinations

Sustaining Competitive Advantages with Synergistic Combinations

Long-term survival in today’s market is always questionable as many of the hottest businesses today will eventually fade away. Firms continually reinvent themselves to stay relevant and competitive (Voelpel, Leibold, & Tekie, 2004, pp. 259-276). Today, many of the old-guard technology firms are moving as quickly as they can to the Cloud. Intel and Microsoft announced less than stellar earnings this week and cited their ongoing efforts in moving their focus to the Cloud. These tech behemoths are confronting enormous…

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