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Does a Bad Culture Create Bad Business Processes or Is It the Other Way Around?

Does a Bad Culture Create Bad Business Processes or Is It the Other Way Around?

It is a circular debate – does bad culture lead to bad processes or do bad processes corrupt a good culture? The answer is more complex as these two issues do not work in isolation. Recent news headlines and blog posts have raised the issue of weak corporate culture encourages dangerous business practices. Harvard Business Review recently published an article that raises the counter argument. Executive leaders shared with the authors of the HBR article that fixing the broken business…

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Aligning Professional and Personal Roles to Core Values

Aligning Professional and Personal Roles to Core Values

Having a strong work-life role as part of our overall identity is healthy and normal for high-performing people.  However, it is easily taken too far.  People may become so emotionally connected to the business that it consumes their identity until “the company” represents a huge part of the individual.  On the other hand, having a weak work-life component of our identity leads to career stagnation, mediocrity, and disengagement. When we permit our personal identities to be compromised by allowing the…

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Increase a Message’s Personal Significance to Improve its Recall

Increase a Message’s Personal Significance to Improve its Recall

I am a firm believer that a person’s personal perception is their reality regardless of the underlying facts. Because of the perception issues, the primary speaker should alter their approach to accommodate the audience members and not expect the audience to adjust to the speaker’s preferred way of communicating. When we do this, too much is left open to chance and poor understanding. The speaker can say whatever they want, but is the communication being received in the way that…

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Screwed up at work or ??? A simple plan to help with the recovery process

Screwed up at work or ??? A simple plan to help with the recovery process

We all make mistakes and screw up from time-to-time.  As imperfect humans, we must accept that there will be inevitable errors. Instead of going into a panic mode after-the-fact, some focus should be spent on minimizing the opportunities for errors and developing a generic recovery strategy. Preparing a generic and adaptable plan in advance allows the focus to be on the resolution and recovery processes instead of the distractions that arise from confusion, dodging blame, or a thinly veiled attempt at…

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