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Thoughts on KPIs from High Output Management

Thoughts on KPIs from High Output Management

I am a strong advocate for the power of key performance indicators (KPIs).  These indicators help guide and focus departments, act as leverage when requesting resources, and provide insight when diagnosing trends before they become significant problems.  They apply as much to a personal level of accountability as they do for a department or company.  I am re-reading Andy Grove’s book, High Output Management, and he has an excellent chapter covering KPI concepts. In chapter 2, there are many pearls…

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KPIs – The Truth Is in the Numbers, Ignore Them at Your Own Peril

KPIs – The Truth Is in the Numbers, Ignore Them at Your Own Peril

KPI stands for “Key Performance Indicator” and is a mechanism by which individuals, departments, and companies may track their performance over time. A good baseline understanding and ongoing tracking of relevant performance metrics is needed to ensure that performance does not slip into mediocrity. KPIs help keep everyone on track, reinforcing priorities, and moving as a team towards the stated goals. In order to define good KPIs, we need a good understanding of the vision, mission, and goals of the company, department, and…

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