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Tag: Negotiation

Photo Credit: "Congressional Simulation Exercise" (CC BY 2.0) by West Point - The U.S. Military Academy
Engage in Small Talk to Reach an Easier Agreement

Engage in Small Talk to Reach an Easier Agreement

It is a common practice to build rapport before entering into a deeper conversation (Coupland, 2003). Often referred to as “small talk,” it is an opportunity for the parties to get to know each other on a personal level before getting down to a substantive discussion.  It seems that many people engage in this practice automatically as a cultural norm and to get over the initial anxiety of beginning a new conversation. In a negotiation or other business dialogue, it…

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