It is been my general experience that many auto mechanics typically have cars that run in less than ideal condition. IT professionals often have computers and websites that are similarly plagued with less than ideal configuration and are sorely in need of maintenance. As it goes with mechanics, so it goes with IT. We spend all day working on computers, and then we have to go home and work on them some more…really?!? This is not exactly what I call…
Legacy systems are the bane of most IT organizations. They handcuff us to the past and burden of our staff and budgets. The only problem is that we cannot ever seem to let them go. Do IT organizations suffer from some strange variant of the empty nest syndrome? Let us face it, Windows 2000 is very old in the computer world. I know many of you still have an old Windows NT box still hanging around. It is not easy…
We had an issue with our SAN and a couple of Windows servers. When these servers were rebooted from a script, we would lose the network shares that were homed on the SAN volume. The volumes (drives) were mounted correctly; it was just the network shares that were gone. This was bugging the heck out of us for several weeks, and I am so pleased we finally have a solution. A few darn registry entries and a lot of back-and-forth effort was all it took… A big “thank you” to Robb who…
Several years ago, I suffered a plague of my own creation. We had pampered the employee base with such great service, they had taken our exceptional service level as the new base, or minimum, level of support. Employee “requests” became “demands” and my staff was being pushed around. What started out as a grand plan had became a support nightmare. I wanted to build the best IT support group the world had ever known; one they would write songs about. We implemented many changes…