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Tag: Tech Support

Photo Credit: Microsoft & Michael Cruse
An Error Occurred – Try Refreshing?

An Error Occurred – Try Refreshing?

Sometimes apps have their own mind and do not behave as we wish.  I have dealt with a problem where Microsoft MSN Money App for Windows 10 displays the following message on several tabs “An error occurred” and “Try refreshing?” with a link to “Refresh this page.”  Refreshing the page never helped.  I tried reinstalling the app, resetting Internet Explorer settings, and registering the App Store with PowerShell, but nothing corrected the problem. I was able to fix the problem,…

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Photo Credit: Wordpress.org
Continuing to Improve a Self-Hosted WordPress Blog

Continuing to Improve a Self-Hosted WordPress Blog

Last month, I took action to correct the ultra-slow loading time of my blog.  I cleaned up the site and used a few plugins to improve the performance.  I went from a “D” score to a middle “B” according to Google’s PageSpeed Insights.  Most importantly, the load time according to Pingdom went from 13.6 seconds to 0.914 seconds. This is a huge improvement, and I am delighted by the results.  I covered the steps I went through in my March…

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Photo Credit: Civility 2 (CC BY 2.0) by gabrieleventi
When Asking for Help, Be Super Courteous

When Asking for Help, Be Super Courteous

This is common sense, but I do not see it frequent enough. When asking for help, be extremely courteous and polite to the person who provides the help. I know this is a shocking thought but bear with me for a moment. It is common for me to spend a significant amount of time in various technical forums. I do not believe in reinventing the wheel when it comes to resolving a problem. 95% of all technical issues are not…

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Photo Credit: Wordpress.org
Improved Self-Hosted WordPress Performance

Improved Self-Hosted WordPress Performance

My self-hosted WordPress website was slow. Google Analytics Site Speed showed page load times fluctuating from 8 to over 15 seconds.  I know that anything over 2 seconds is bad and results in lower traffic and search engine referrals.  I have put up with this slowness for years, but now I need to address this problem.  I spent time with Google searching and reading about WordPress settings, plugins, content delivery networks (CDNs), and web host configurations that are designed to improve…

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